We’ll go over that when we talk about your online assets. Usually if you already have a site and are looking for a new one, it’s because the current one is outdated; in your needs assessment, we’ll look at what parts of it should stay, what should go, reformatting options, and develop the plan – the process still works!

To make your life easier, there are 2 costs that make up your final invoice.

First, the initial cost to build the site. Since every client has unique needs (size, amount of content, features, etc.), this is hard to give you a quote for before we discuss what you want (consultation is free). Our quotes include all steps of the process, from consultation to making it real! If your site and domain are held by me, this will include your hosting and domain registration. If your want your own hosting and domain, those costs will be separate from the initial price.

Second, the annual maintenance cost of the site. If your site and domain are held by me, this will be a single annual amount that we will establish, depending on the level of service you require. If you want to lock in today’s rate, you can pay up to 10 years in advance! If you have your own hosting and domain by the end of things, it will be whatever plan you’ve signed up for with your host and domain provider. We will talk about all that as part of your consultation.

There are a couple options – changes may be included in your service package. If not, I specialize in WordPress, which is quite user-friendly, and I can teach you how to make basic changes. If you’d rather not worry about it, or it involves more technical work than you’re comfortable with, I can make the changes for you, at the rate of $30/hr, billable in 15 minute installments. Alternatively, we could upgrade your level of service. I’m always here to help!

Websites hosted by Site Network are held with DreamHost. Domains registered with us are held with 10Dollar.ca.

If you have your own hosting and domain registration, your files/domain are held with your providers. You may receive those services from the same company, or from separate companies.

If you need me to separate out your online assets from my own holdings, the process is as follows:

We will need to arrange to get you a new hosting provider and/or webmaster. I will provide your website files to be transferred to your new server by your new webmaster. Then, I will transfer your domain name to a separate 10Dollar account for you. From there you can transfer it to your new hosting provider, or simply point it to your new host. The annual costs for hosting and domain renewal will bill directly to you or your new webmaster if you choose to do this, as opposed to all as one payment with me.

We’re sure you understand how important it is as a small business that you pay the invoices that we send you promptly. As we’re also sure you’ll want to stay friends, you agree to stick tight to the following payment schedule.

Payment Schedule

We issue invoices electronically. Our invoices are payable upon receipt, with cash, eTransfer to our email or phone number listed on the invoice, or debit or credit where we’ve made such a service available. All proposals are quoted in Canadian dollars and payments will be made at the equivalent conversion rate at the date the transfer is made.

Renewal invoices are often issues some time before the renewal of assets is due; it is extremely important that these be paid on time to ensure uninterrupted service to your website, and to avoid loss of online assets (eg. domains on renewal).

You agree to pay all charges associated with international transfers of funds. The appropriate bank account details will be printed on our electronic invoice. We reserve the right to charge interest on all overdue debts at the rate of 1% per month or part of a month.

We specialize in WordPress CMS and use flexible website layouts (themes) that adapt to the capabilities of many devices and screen sizes. Our premium layouts are available for use to structure your website so long as you are a client with us. We won’t waste time mocking up every template as a static visual. We may use visuals or prototypes to indicate a creative direction (colour, texture and typography.)

You’ll have plenty of opportunities to review our work and provide feedback. One common process we use is to create a draft or sub-site where we can make live changes, which we can then show to you. Once satisfied we then adjust it to become your main website.

If, at any stage, you change your mind about what you want to be delivered and are not happy with the direction our work is taking you’ll pay us in full for the time we’ve spent working with you until that point and terminate this contract.

We aren’t responsible to find or create text or images to fill your content management system, or create every page on your website. We can source professional copywriting and editing services if you would benefit from that service, which would be separate from the cost of building your site.

You should supply graphic files in an editable, vector digital format. Photographs should be in a high resolution digital format. If you choose to buy stock photographs, we can suggest stock libraries.

Browser testing no longer means attempting to make a website look the same in browsers of different capabilities or on devices with different size screens. It does mean ensuring that a person’s experience of a design should be appropriate to the capabilities of a browser or device.

We test our work in current versions of major desktop browsers including those made by Apple (Safari), Google (Chrome), Microsoft (Edge), Mozilla Firefox and Opera. We’ll also test to ensure that people who use Microsoft Internet Explorer 11 for Windows get an appropriate experience. We won’t test in other older browsers.

Mobile browser testing using popular smaller screen devices is essential in ensuring that a person’s experience of a design is appropriate to the capabilities of the device they’re using. We test our designs with the screen size adjustment feature in the WordPress editor.

We resell subsidized website hosting as part of our servicing plans. Depending on what we’ve agree, you may have your own separate hosting. So long as you are on a servicing plan, you may contact us at any time if you encounter issues with the services we’ve set up or are providing to you, and we’ll do our best to resolve the matter as quickly as we can.

If for some reason an issue is beyond our immediate ability to resolve, we have our own paid professional support teams we will contact to resolve the matter, and ask that you allow an appropriate amount of time for us to troubleshoot with them (cognizant of business days and holidays, for example).

Due to the complexity of search ranking, we don’t guarantee improvements to your website’s search engine ranking, but the web pages that we develop are accessible to search engines, and we may provide advice how to increase the visibility of your company to potential customers.

We don’t want to limit your ability to change your mind; our pricing is very competitive, so to preserve our ability to offer our pricing structure, please see the following terms:

  • Once your site has been built, our basic servicing ensures it will remain as it was on the last change completed.
  • Some servicing packages include minor changes, as well as feature changes, which are defined on our website.
  • If not included in your servicing, we charge a flat rate of $30 CAD per hour, in installments of 15 minutes at a time, for required changes.
  • You may cancel our agreement within 7 days of accepting it for a full refund.
  • After 7 days, we will keep 50% of the agreed upon price.

We love to show off our work, so we reserve the right to display all aspects of our creative work, including sketches, work-in-progress designs and the completed project on our portfolio and in articles on websites, in magazine articles and in books.

Just to be clear, “Intellectual property rights” means all patents, rights to inventions, copyright (including rights in software) and related rights, trademarks, service marks, get up and trade names, internet domain names, rights to goodwill or to sue for passing off, rights in designs, database rights, rights in confidential information (including know-how) and any other intellectual property rights, in each case whether registered or unregistered and including all applications (or rights to apply) for, and renewals or extensions of, such rights and all similar or equivalent rights or forms of protection which subsist or shall subsist now or in the future in any part of the world.

Blimey.

First, you guarantee that all elements of text, images or other artwork you provide are either owned by your good selves, or that you’ve permission to use them. When you provide text, images or other artwork to us, you agree to protect us from any claim by a third party that we’re using their intellectual property.

We guarantee that all elements of the work we deliver to you are either owned by us or we’ve obtained permission to provide them to you. When we provide text, images or other artwork to you, we agree to protect you from any claim by a third party that you’re using their intellectual property. Provided you’ve paid for the work and that this contract hasn’t been terminated, we’ll assign all intellectual property rights to you as follows:

You’ll own the website we design for you plus the visual elements that we create for it, which we may keep as part of our online assets unless you express a desire to separate your assets to your own accounts, at which time you would be responsible for the costs to keep and maintain those assets.

We reserve the right to reclaim ownership of the assets held under our set of accounts if their renewal has been invoiced, and remained unpaid for a period of 14 days or longer. In such a case, renewal, sale, or transfer of the assets would be at Site Network’s discretion. If in that situation you decide to separate your assets to your own accounts, the unpaid invoice would need to be paid first, to re-establish your ownership of the assets.

We don’t charge a service fee to release your online assets to you.

We’ll give you source files and finished files and you should keep them somewhere safe as we’re not required to keep a copy. You own all intellectual property rights of text, images, site specification and data you provided, unless someone else owns them.

We’ll own any intellectual property rights we’ve developed prior to or developed separately from this project and not paid for by you. We’ll own the unique combination of these elements that constitutes a complete design and we’ll license its use to you, exclusively and in perpetuity for this project only, unless we agree otherwise.